Refund Policy

Your satisfaction is our top priority. If you're not completely happy with your purchase, we make the return process simple, free, and stress-free.

✅ 14-Day Returns

You may return any item within 14 days of delivery. Items must be in their original, unused condition with all original packaging intact.

📦 How to Return

1. Contact us at support@cosoume.com with your order number and reason for return.
2. We will provide you with return instructions and arrange collection.
3. Pack your item securely in its original packaging.
4. Hand it over to the carrier — at no cost to you.

🚚 Free Return Shipping

We offer complimentary return shipping on all eligible returns. We arrange and cover the full cost of collection — you pay nothing.

💳 Refund Timeline

Once we receive and inspect your returned item, your refund will be processed within 7 business days back to your original payment method. You will receive an email confirmation once the refund has been issued.

🔄 Exchanges

We are happy to arrange an exchange. Simply reach out to our team and we will take care of the rest.

❌ Non-Returnable Conditions

Items that have been used, damaged after delivery, or are missing original packaging cannot be accepted for return.

📬 Contact Us

📧 support@cosoume.com  |  📞 +44 (752) 313 52 79