FAQ

Frequently Asked Questions

How long does delivery take?

Orders are processed within 1–2 business days and delivered within 2–7 business days.

Is shipping free?

Yes — we offer free shipping on all orders. No hidden fees.

Can I return my order?

Yes. We accept returns within 14 days of delivery. Return shipping is free. See our Refund Policy.

My teddy bear arrived flat — is this normal?

Yes! Products arrive vacuum-packed to reduce shipping volume. Your teddy will naturally expand within 24 hours. You can gently pat it or use a hairdryer on low heat to speed up the process.

How do I track my order?

You will receive a tracking email once your order is dispatched. You can also use our Track Your Order page.

How can I contact you?

Email: support@cosoume.com | Phone: +44 (752) 313 52 79