Refund policy
Refund Policy
Your satisfaction is our top priority. If you're not completely happy with your purchase, we make the return process simple, free, and stress-free.
✅ 14-Day Returns
You may return any item within 14 days of delivery. Items must be in their original, unused condition with all original packaging intact.
📦 How to Return
- Contact us at support@cosoume.com with your order number and reason for return.
- We will provide you with return instructions and arrange collection.
- Pack your item securely in its original packaging.
- Hand it over to the carrier — at no cost to you.
🚚 Free Return Shipping
We offer complimentary return shipping on all eligible returns. We arrange and cover the full cost of collection — you pay nothing.
💳 Refund Timeline
Once we receive and inspect your returned item, your refund will be processed within 7 business days back to your original payment method. You will receive an email confirmation once the refund has been issued.
🔄 Exchanges
We are happy to arrange an exchange. Simply reach out to our team and we will take care of the rest.
❌ Non-Returnable Conditions
Items that have been used, damaged after delivery, or are missing original packaging cannot be accepted for return.
| Return window | 14 days from delivery |
| Condition | New, unused, original packaging |
| Return shipping | Free — we cover all costs |
| Refund timeline | Within 7 business days |
| Exchanges | Accepted |